Return Policy

DinkyDogClub wants all of our little furry customers to be happy customers. So if you receive a product that's defective or damaged, you have 30-days to return the unused product for a refund. Email returns@dinkydogclub.com for questions regarding a refund.

Returns:
Most products in new condition with all tags in place can be returned for a refund within 60 days of purchasing. Refunds are typically processed within 7-14 business days. Original shipping costs are not refundable.

Items with any marks, stains or returns with cigarette smoke will not be accepted.

The follow items are non-returnable:

Dog treats
Dog toys
Dog beds
Dog diapers and belly bands
Merchandise that is chewed, stained, soiled or smells of cigarette smoke

Customer is responsible for return shipping on larger items, including:

Carriers / Backpacks
Booster seats
Strollers
Pet ramps / Pet stairs

Royal Ramps returns will incur a 25% restocking fee.

Please note original shipping costs are non-refundable.

To start your return, email returns@dinkydogclub.com with your name, order number and items you wish to return.

Exchanges:
Because inventory is always changing and price can vary by size, we ask that you:

1. Place a new order for the size you need
2. Email returns@dinkydogclub.com to receive a prepaid return label for the item you're sending back.

This ensures minimal waiting time for the new size as well.